Shlok Pathology is committed to protecting the privacy, security, and confidentiality of patient and customer information. This Data Retention Policy explains how we retain, protect, and manage information collected through our laboratory services, website, home sample collection, and other interactions with us.
1. Information We Retain
Depending on the services provided, Shlok Pathology may retain information such as:
Patient name and contact details
Patient registration and identification information
Laboratory test requests and diagnostic reports
Sample collection and specimen-related records
Medical and clinical information provided for testing
Home sample collection details
Billing and payment-related information
Communication and enquiry records
Consent forms and other necessary documentation
Website and service-related information
2. Purpose of Data Retention
Information may be retained for the following purposes:
Providing accurate diagnostic and laboratory services
Maintaining patient and laboratory records
Delivering and providing access to diagnostic reports
Managing home sample collection services
Maintaining laboratory quality and operational records
Handling billing and administrative requirements
Meeting applicable legal, regulatory, and professional requirements
Supporting audits, quality control, and dispute resolution when required
3. Retention Period
Patient and laboratory records are retained only for as long as reasonably necessary to fulfill the purposes for which they were collected, or as required by applicable laws, regulations, professional standards, quality requirements, or legitimate business needs.
Certain diagnostic, medical, billing, and statutory records may need to be retained for a longer period where required by applicable requirements.
4. Data Security
Shlok Pathology takes reasonable administrative, technical, and organizational measures to protect retained information from unauthorized access, alteration, misuse, loss, or disclosure.
Our laboratory uses structured diagnostic workflows, barcode-based specimen tracking, controlled sample handling, and digital report delivery processes to support the integrity and security of patient information.
5. Access to Information
Access to patient and laboratory information is restricted to authorized personnel who require the information for legitimate laboratory, medical, administrative, quality, or legal purposes.
We do not intentionally provide access to personal information to unauthorized individuals.
6. Secure Disposal of Information
When information is no longer required and there is no legal, regulatory, medical, quality, or operational reason to retain it, Shlok Pathology may securely delete, anonymize, or dispose of the information in accordance with appropriate data-management procedures.
7. Patient Requests
Patients may contact Shlok Pathology regarding questions about their personal information or data retention, subject to applicable legal and regulatory requirements.
Please note that certain records may not be immediately deleted where retention is required for legal, medical, regulatory, quality, audit, or other legitimate purposes.
8. Contact Us
For questions regarding this Data Retention Policy or the handling of your personal information, please contact:
Shlok Pathology
F-17, Sardar Complex, Sidhpur Cross Roads,
Patan, Gujarat – 384265
Phone: +91 9998960628
Email: info@shlokpathology.com
Website: shlokpathology.com
Hours: Monday – Sunday, 24×7